Customer Reviews
- MAMichael A., Cockeysville, MDCustomer since Mar 2018
“Always helpful. Always friendly and proactive. A well run company with family values placed first.”
- MAMark A., Frederick, MDCustomer since Dec 1985
“Anytime I call with a question or change, you all are right on it and get me what I need.”
- GBPhoenix, MDCustomer since Oct 2017
“You are there when we need answers. Always professional and polite.”
- RBRonald B., Shrewsbury, PACustomer since Dec 2009
“quick response to questions and friendly service. I have been with Erie since I was 16 am now 78. My vehicles and home are insured by Erie as well as my two daughters and son’s cars and homes.”
- JPJanet P., Shady Side, MDCustomer since Jan 2013
“Always there when needed…..no answering machine”
- GSCockeysville, MDCustomer since May 2015
“Efficient service – knowledgeable staff!”
- RMRobert M., Westminster, MDCustomer since Apr 2017
“I always get fast, friendly help when I have a question or concern. I feel you value me as a customer.”
- MWMichael W., McHenry, MDCustomer since Nov 2004
“While working in insurance I wanted to change carriers. I stopped at a major carriers office and spoke to their investigative staff to learn who they were insured with. Seven of them said they were with Erie and recommended the Kaifer Agency. I contacted Kaifer and found they were an exceptional company. They provided me with guidance on what insurance I should have and the reasons they felt it was in my best interest to have the coverages. Since my first meeting with them they have always informed me of new products and have handled all of my insurance needs in a prompt professional manor. I believe this agency is a credit to the insurance industry and the community. I have recommended them to friends and neighbors who all feel the same as I do about the quality of their work”
- LTLynell T., Owings Mills, MDCustomer since May 2019
“I love that no matter who answers the phone, I am immediately recognized. Everyone there is familiar with my policies and can immediately access my file to answer my questions. I love that Tim and Mark and others in the office are available to me via email as well as by phone. And I love how frank and honest your agency has been in helping me assess whether to file a claim or not. Since I have lived in Maryland, almost twenty years now, Kaifer has been my only insurance agency. I don’t want that to ever change!”
- KKPasadena, MDCustomer since Dec 2018
“Fortunately, we have not had to use our insurance for many claims. In those rare situations, the Kaifer group was responsive, efficient and customer focused. ”
- MBMatthew B., Cockeysville, MDCustomer since Jan 2004
“Like a GREAT neighbor! Erie is there when you need it most!”
- JCJoseph C., Sparrows Point, MDCustomer since Sep 2014
“You guys answer the phone. Not some damn automated system. I hate them with a passion.”
- JGCurtis Bay, MDCustomer since Jan 2004
“Great Company
Great Service
Great Rates” - FWFrederick W., Natick, MACustomer since Jul 1996
“My family has been with the Kaifer Insurance Agency for many years. All members of the team have been consistently responsive , knowledgeable and helpful. Mark Kaifer even sat down with our son when he began driving to discuss safe driving. I recommend this company to anyone looking for high quality, personalized insurance representation. Frederick Weinstein, M.D.”
- TMThomas M., Stewartstown, PACustomer since Oct 1986
“I have been a client of the kaifer agency for more than 30 years I brought my children through k4 as they reached their young adult hoods I am still 100% confident and anytime I have a question or a problem all I have to do is pick up the phone and I can get my answer the same day it’s been a couple generations now from Tim to his family and I have full trust and confidence in them and you should too”