Customer Reviews
- BBWestminster, MDCustomer since Jan 1990
“You have always went out of your way to answer questions and help with problems. Including questions or problems not related to your insurance products.”
- EEAnonymous, North East, MDCustomer since Jul 2014
“The complete Kaifer team has covered all my insurance needs, car, home and umbrella coverages for the last 27 years. They always work tirelessly on change requests, offer new options or changes that would benefit my complete coverage needs or when I have had a claim their support and Erie’s quick response has always made a bad situation bearable and they put me on a fast recovery! I look forward to many more years with both Kaifer and Erie!
Thanks Team!”
- KGAnonymous, Perry Hall, MDCustomer since Aug 2013
“Personal service, being available when needed.”
- GMAnonymous, Annapolis, MDCustomer since Jun 2007
“Always very responsive”
- JDAnonymous, Baltimore, MDCustomer since Mar 2019
“All phone calls are answered promptly, pleasantly and correctly. Ten years ago I was 50+miles from home when I had an accident that forced me to get a rental to continue my trip. I called Mark and he identified the closest car rental agency, arranged for my wife and me to be picked up and taken to the agency to rent a car and helped identify a company that could tow my car back to Baltimore to be repaired. One call solved all of my problems.”
- EPAnonymous, Baltimore, MDCustomer since Feb 2012
“Great customer service all around. Cheers, -Eugene ”
- MPTimonium, MDCustomer since Oct 2019
“Basically, you do what you need to do for us-policy holders- and keep us informed, yet do not harass. You are there when we need you. ”
- NMAnonymous, Towson, MDCustomer since Dec 2014
“The service provided by Mark and Debbie and always timely and thorough. They always take time and answer ALL of my questions. I would not think twice referring family or friends to the Kaifer Insurance Group!”
- AWTimonium, MDCustomer since Oct 2019
“I’ve been with Kaifer since about 1985. Any claims I have had were handled promptly, and very fairly. AND they didn’t trigger a rate increase. Your rates are the best; I’ve checked others from time to time; no reason to even consider leaving.”
- CGAnonymous, Timonium, MDCustomer since Dec 2015
“Great staff and always there to help if needed”
- JRAnonymous, Chestertown, MDCustomer since Aug 2017
“I can not remember how long I have used the Kaifer Insurance Group, probable 40 or 50 years and there service has always been great. Every time I have had and incident or a question they have always responded quickly with efficiently and curtesy. A well organized company. ”
- JCBaltimore, MDCustomer since Apr 2009
“Great customer service”
- HJBaltimore, MDCustomer since Oct 1986
“You provided great feedback and great rates for my husband who was new to your plan
” - DGSparks, MDCustomer since Nov 2019
“Very responsive. Felt as though you were advising me as t what was in my best interest ”
- SCHampstead, MDCustomer since Oct 2004
“Your office is always so helpful, friendly and gives me advice on different things I may be looking at. ”