Customer Reviews
- JLPylesville, MDCustomer since Apr 2009
“I’ve always received great customer service. As far as exactly what they did right … well in this part of my life the fact that nothing has blown up (insurance wise) is proof that The Kaifer Agency is doing right. That’s a great testimony to them. If I’m not having any issues to discuss then Kaifer is doing their job and that’s not something you can say about many service organizations in today’s world. I’ve been a Kaifer Agency customer of over 30 years. I think that says it all.
” - THAnonymous, Ellicott City, MDCustomer since Jan 2020
“I’ve been with Kaifer since the 1990’s and have received excellent service and knowledgeable insurance advice. This agency is top-notch.”
- SHSparrows Point, MDCustomer since Feb 2008
“Customer service continues to be top notch!”
- DHAnonymous, Aberdeen, MDCustomer since Aug 2019
“Very responsive and always available.”
- LLAnonymous, Baltimore, MDCustomer since Apr 2019
“Very good service and prompt answer when i call my agent and many more!”
- MEAnonymous, Parkville, MDCustomer since Dec 2013
“Your prices can’t be beat and your customer service is outstanding!!!”
- PKAnonymous, New Freedom, PACustomer since Sep 2019
“Great service and price.”
- EBAnonymous, Elkridge, MDCustomer since Mar 2015
“Great job at presenting options and proper coverage!”
- RBAnonymous, Baltimore, MDCustomer since Jun 2012
“I have never been put in v/m when calling my Agent(s). I get offers for one or the other of my coverages weekly. They go in the recycle bin. I look for service and coverage. To sacrifice my family or possessions over pennies is not my idea of of a “good deal”. Thanks to Kaifer for making us comfortable in this changing world.”
- RGOwings Mills, MDCustomer since Oct 2013
“Always prompt at responding to inquiries”
- RPAnonymous, Joppa, MDCustomer since Nov 2019
“I recommend the Kaifer Agency all the time , not everyone has a great driving record, so it’s not always a good fit”
- MMColumbia, MDCustomer since Dec 2012
“Caring customer service and help when we need it. Debbie is always fantastic, patient and helpful. Tim and Mark will go above and beyond to make sure your needs are met and questions answered.”
- LCBaltimore, MDCustomer since Nov 2009
“Mark and Debbie are very responsive; we feel confident our best interests are being met. Fortunately, we don’t need them very often but when we do, they are right on it.”
- DTAnonymous, Baldwin, MDCustomer since Jun 2019
“Your firm has always been very responsive to questions and the occasional claims over the years. Everyone is pleasant and professional. I also believe Erie is the best insurance company in the country and our relationship has always been fair, open and honest which is refreshing in this day and age.”
- KZBaltimore, MDCustomer since Mar 2016
“Your customer service has always been great! ”